Key Challenges in Igaming

⚠️ Key Challenges in iGaming

Despite the booming revenue and expanding user base, most online gambling platforms are burdened by deep-seated inefficiencies that hinder growth, reduce player retention, and erode trust:

⏱️ Slow & Costly Transactions

• Traditional payments rely on banks, e-wallets, and fiat rails, leading to delays, failed transactions, and fees—more than 52% of bettors report declined payments when registering on new platforms, with 17% abandoning those platforms permanently.

• “Interrupted gameplay” is genuine: 1 in 5 transactions are abandoned if deposits aren’t instant, and 64% of players indicate they trust platforms that offer quick withdrawals.

• Regulators confirm this is a widespread pain point: the UK Gambling Commission receives 2,000+ complaints annually about withdrawal delays.

🎁 Fragmented Rewards & Poor Liquidity

• Most iGaming platforms dish out opaque point systems or siloed status tiers with limited transferability.

• Without token liquidity, “points” carry no real value—players often remain unaware of redemption rules, expiry dates, or the true worth of their loyalty rewards, diminishing long-term engagement .

🧩 Cumbersome Onboarding

• Users encounter lengthy KYC forms, redirects to third-party payment screens, and identity verification delays—often exceeding 24–48 hours, causing high friction during critical early moments .

• In Europe, 7 in 10 players prefer bank transfers, yet they expect payments integrated within the site experience—redirects for KYC or deposits cause up to 65% abandoning in-progress onboarding.

📱 Sub-Optimal UX & Tech Stack

• Many Igaming platforms still depend on outdated designs, slow loading, and siloed payment integrations, obstructing fast, seamless mobile-first experiences.

• Payment options remain limited or require off-site redirection, lowering trust, increasing abandonment, and deteriorating retention.